Refund policy

Last updated: 1 August 2026

Eligibility

Refunds apply to paid educational seats confirmed by invoice from Datastorage Core. Free orientations and downloadable public articles are not refundable purchases.

Timeframe

You may request a full refund up to 14 days after payment if the cohort has not started and no restricted materials have been accessed. Requests made after the cohort start date follow the partial refund rules below.

Full and partial refunds

Full refund: unused seat, request within 14 days, materials unused. Partial refund: if you withdraw after module one begins but before the midpoint of the cohort, we refund 50% of the seat price. After the midpoint, seats are non-refundable except where mandatory consumer law requires otherwise.

Non-refundable items

Custom scenario workshops already delivered, third-party venue fees explicitly itemized on an invoice, and completed one-to-one clinics are non-refundable.

Refund process

Email hello@datastorage-core.digital with your invoice number, participant name, and reason for the request. We confirm eligibility within five business days.

Processing time and method

Approved refunds are issued to the original payment method within 10 business days after approval. Bank processing times may add several days.

Cancellations by Datastorage Core

If we cancel a cohort, you may transfer to a later date or receive a full refund, including any itemized non-refundable fees tied solely to that cancelled session.

Exceptions

Statutory rights for consumers in the EU remain unaffected. If materials were defective or access failed for reasons under our control and we cannot remedy within a reasonable time, you may request a remedy including refund.

Contact for refund requests

hello@datastorage-core.digital · 023 69 72 98 · Street: Leopoldstraße 62; City: Bochum; State/province/area: Nordrhein-Westfalen; Zip code: 44805; Country: Germany